Frequently Asked Questions
How long does delivery take?
Delivery time depends on the product and your location. Because items ship from our partner suppliers, an estimate is shown at checkout and in your order confirmation email. See our Shipping Policy for details.
Can I track my order?
Yes. Once your order ships, we email you a tracking number. Tracking updates can take a few days to appear after dispatch.
Why did my items arrive separately?
Products in one order may ship from different suppliers, so they can arrive on different days. Each shipment has its own tracking number.
Can I change or cancel my order?
Contact us as soon as possible at www.nana.pa@gmail.com. We can change or cancel an order only before it has shipped.
What is your return policy?
Please read our Return & Refund Policy for eligibility and how to start a return.
Which payment methods do you accept?
Available payment methods are shown at checkout.
Do I have to pay customs or import taxes?
International orders may be subject to duties or taxes charged by your country. These are the customer's responsibility.
How can I contact you?
Email us at www.nana.pa@gmail.com.