Return window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible, items must be unused, unwashed, and in their original condition and packaging. For hygiene and safety, we cannot accept returns of opened feeding items, pacifiers, teethers, and bath products unless they arrive defective.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery at www.nana.pa@gmail.com with your order number and clear photos. We will offer a replacement or a full refund.
How to start a return
- Email us at www.nana.pa@gmail.com with your order number and the reason for the return.
- We will reply with return instructions. Please do not send items back before we confirm, as returns sent without approval may not be accepted.
- Once we receive and inspect the item, we will notify you of the result.
Refunds
Approved refunds are issued to your original payment method. Processing can take 5-10 business days after approval, depending on your bank.
Return shipping
Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.
Order cancellations
You may cancel an order before it ships. After shipping, please follow the return process above.