Return and Refund Policy

1. Returns Eligibility

• Timeframe: You have 30 calendar days from the date you received your item to request a return.
  
  
• Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including tags, manuals, and boxes where applicable).
  
  
• Non-Returnable Items: For safety, hygiene, and sanitary reasons, certain items cannot be returned unless they arrive damaged or defective. This includes opened personal care items, pacifiers, bathing accessories, and used baby bottles.
  
  
• Sale Items: Only regular-priced items may be refunded. Unfortunately, final sale or clearance items cannot be refunded.
  
  

2. How to Initiate a Return

• Once your return request is approved, we will provide you with instructions on where and how to send your package.
  
  
• Items sent back to us without first requesting a return will not be accepted.
  
  

3. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived damaged, defective, or incorrect.
  
  
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
  
  

4. Refunds (If Applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  
  
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  
  

5. Late or Missing Refunds

1. First check your bank account again.
   
   
2. Then contact your credit card company; it may take some time before your refund is officially posted.
   
   
3. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at nana.pa@gmail.com.
   
   

6. Exchanges

7. Damaged or Defective Orders